State Farm® Insurance Agent Gary Smith

"Worst customer service experience I’ve ever come across. I’ve been trying to get my policy updated since early September. When I call I only get Garys’ secretary’s who do not communicate to each other. I’ve asked to talk to Gary personally and they questioned me why. The assistance weren’t getting anything done. It should not take 2 months for a simple update and a customer having to call 6-7x to see what is even going on"

"Continue to do our work in the same sense The community is proud of us"

"Gary is awesome! He made my transition smooth and stress free!!"

"Worked with Marcus at this location. He was great. Did an awesome job explaining everything and getting me the best rate."

"I hate insurance, but need a bunch. Gary is the first agent to actually listen to my needs & provide coverage for everything, all under one roof. He went out of his way to do this for one policy in particular. I could not be happier with him & his staff. Thank you all!"

"Saving so much money from my previous car insurance. Thank you"

"I appreciate any team member who picks up the phone at Gary Smith’s office. They answer quickly or respond ASAP. They are straight shooters as well."

"My experience with Gary has been great. Gary is quick to respond and works fast to get you what you need. I've switched my car and home over to state farm and recommend anyone looking to switch insurance carriers or looking for new coverage to reach out to Gary!"

"Unprofessional. Dishonest. Absent. Office hours do not exist. Avoidant agent. Discriminates women. A disgrace to the corporate brand, image, and culture. Financial services ? In the short time that we were a customer here - the experience has been and still is a placeholder for the first disaster that our family has ever faced financially and emotionally. 100% con. 100% Scam. 100% Coward."

"They are always quick to respond, helpful, friendly and affordable. Their are times I've needed payment extensions and they worked with me."

"Chelsea has a Great sense of humor Great attitude, relatable easy to work with makes the process very smooth"

"Amazing!!!! Very helpful!!! I have insurance and it's not busting my pockets, well with in my budget. Thank You Chelsea and Gary!!!!"

"Great"

"Gary Smith is awesome and great customer service!!!!"

"I've been a customer with Gary Smith's State Farm for years. He's an amazing agent that is also looking out for my well being as a customer. He is always prompt to answer my questions, takes the time to explain the types of plans offered, and he makes suggestions that best fits my needs as a customer. Gary Smith has provided me great customer service since the beginning and always has the best prices in town in comparison to others. I appreciate Gary Smith's hard work and highly recommend him if you need a quote. Thanks Gary!"

"Got what seemed to be a CHILD on the phone who, after I said I needed renter's insurance, literally said "Uh.. ok, let me take care of that for you." I said ok. Silence. "Have a nice day." Like..... what?????????????? I'm so confused. I doubled checked the number was correct."

"Never in the office when you call. Any time I’ve needed service, it takes 24+ hours or more to get a response. Wouldn’t recommend using this specific agent for car insurance, a service intended for emergencies when you need them most. Switching over to Peggy Druin in Bullitt County… always has a fully staffed office with prompt, courteous and responsive service."

"Terrible and bad business, rarely answers the phone and never calls back. He will not fight to give you the best rate!"

"Gary is an absolute blessing 🙌 Helped me with my insurance on my BMW and got it down from $215 to $140 with discounts and other information I had no clue about, you NEED him."

"Great agent ,very professional and friendly."

"I asked Gary for a quote, which he responded with rather quickly. Then, while I was considering it (also during a week where I had an emergency surgery), I was badgered with phone calls and e-mails to accept. When I finally decided to do it, I was bombarded with emails to sign forms. I didn’t understand one of the forms, and asked what it meant. Gary simply responded, telling me it was a form that I needed to sign. I agreed, asking for further clarification. I heard no response for over a week, except automated emails reminding me that I needed to sign it. I called the office and Gary, and he was never available. Finally, I looked up another local agent and called the office. Immediately, he picked up, and proceeded to walk me through the form, what it meant, and what my options were. And he wasn’t even my agent! Yes, I ended up switching. After switching, I found out that Gary never updated my address (after I had asked where my mail from State Farm was), leaving a placeholder instead. When meeting with my new agent, we found the address hadn’t been changed, and I ended up tracking down all the mail, finding 8 letters and 1 package with beacons. Turned out my renters insurance wasn’t actually covering my place. Gary, if you or your office ever see this, please just realize that business is more than closing a sale. Your job isn’t to collect a paycheck. It’s to help the customer and make sure they understand exactly what the situation is so they can make the best choice for their circumstance. It’s not about badgering them until they finally agree, then disappearing. Change your phone situation and pick up the calls, or at least respond quickly. It matters."

"They close before the posted time! They are, for sure, not a good neighbor. They are more like a nightmare. They are just like monsters. They want you to yell at them before they move their lazy buts and do something."

"If I could leave 0 stars, I would. I have been absolutely appalled at the lack of service from this business. The agency failed to change my policies, despite communicating they would, so I was still getting charged monthly for a service they’d told me was cancelled. Furthermore, in attempting to communicate with the office multiple times and via multiple avenues, they continue to be incredibly evasive with poor, if any, response to emails and phone calls/voicemails. They’re excuse: my name changed because I got married. But they had no issue with continuously sending me bills to my new name and address. My family have been State Farm employees for many years: grandfather was an agent, parents have worked there for over 35 years; never would they accept or conduct this type of poor business. I highly recommend seeking other State Farm agents and potentially another insurance company all together if you have any intent of actually receiving decent service. State Farm is one of the only insurance companies that promotes and has real life agents, yet this agent and his team did not demonstrate the quality care State Farm promotes with its live agents."

"Honest, and trustworthy. State farm is an excellent insurance company."

"Gary is excellent at what he does! His customer service is what brought me to State Farm."